Taylor's Library

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Customer service : a practical approach / Elaine K. Harris.

by Harris, Elaine K.

Edition: 4th ed.Publisher: Upper Saddle River, N.J. : Pearson Prentice Hall, c2007Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 HAR] (1).
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Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl.

by Chopra, Sunil, 1960- | Meindl, Peter, 1970-.

Edition: 4th ed.Publisher: Boston : Prentice Hall, c2010Availability: Items available for loan: Taylor's Library-TU [Call number: 658.7 CHO 2010] (1).
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Service-dominant logic : premises, perspectives, possibilities / Robert F. Lusch and Stephen L. Vargo.

by Lusch, Robert F | Vargo, Stephen L, 1945-.

Publisher: Cambridge : Cambridge University Press, 2014Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 LUS 2014] (1).
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Superior customer value in the new economy : concepts and cases / William C. Johnson and Art Weinstein.

by Johnson, William C. (William Charles), 1954- | Weinstein, Art.

Edition: 2nd ed.Publisher: Boca Raton, FL : CRC Press, 2004Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 JOH] (1).
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Building bridges to customers / Gerald A. Michaelson

by Michaelson, Gerald A.

Publisher: OR : Productivity Press, 1995Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 MIC] (1).
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Customer bonding : 5 steps to lasting customer loyalty / Richard Cross, Janet Smith

by Cross, Richard | Smith, Janet [(j.a)].

Publisher: Illionis ; NTC Business Books, 1996Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 CRO] (1).
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Quality customer service for front line staff / William B. Martin

by Martin, William B.

Publisher: London : Kogan Page, 1988Availability: Items available for loan: TC External Storage [Call number: 658.812 MAR] (1).
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Let your customers do the talking : 301 + word-of-mouth marketing tactics guaranteed to boost profits / Michael E. Cafferky.

by Cafferky, Michael E.

Publisher: Chicago : Upstart Pub., 1996Availability: Items available for loan: Taylor's Library-TU [Call number: 658.8 CAF] (1).
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The discipline of market leaders : choose your customers, narrow your focus, dominate your market / Michael Treacy and Fred Wiersema

by Treacy, Michael | Wiersema, Fred D [(j.a.)].

Publisher: Reading, Mass. : Addison-Wesley Pub. Co., c1995Availability: Items available for loan: Taylor's Library-TU [Call number: 658.8 TRE] (1).
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The World of customer service / Pattie Odgers

by Odgers, Pattie.

Publisher: Australia : Thomson South-Western, c2004Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 ODG] (2), TC External Storage [Call number: 658.812 ODG] (1).
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Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it / Jeff Gee, Val Gee.

by Gee, Jeff | Gee, Val.

Publisher: N.Y. : McGraw-Hill, c1999Availability: Items available for loan: TC External Storage [Call number: 658.812 GEE] (1).
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Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver.

by Johnston, Robert, 1953- | Clark, Graham, 1949- | Shulver, Michael.

Edition: Fourth edition.Publisher: Harlow, England : Pearson Education Limited, [2012]Copyright date: ©2012Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 JOH 2012] (3).
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Best practices in customer service / edited by Ron Zemke and John A. Woods.

by Woods, John A | Zemke, Ron.

Edition: 1st AMACOM ed.Publisher: Amherst, Mass. : : N.Y. : HRD Press ; AMACOM, 1999Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 BES] (2).
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