Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
By: Zeithaml, Valarie A
.
Contributor(s): Parasuraman, A | Berry, Leonard L.
Publisher: New York : Free Press, c1990Description: xii, 226 p. : ill. ; 25 cm.ISBN: 0029357012 (cloth).Subject(s): Customer services | Service industries -- Quality control -- Mathematical modelsDDC classification: 658.812
| Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU |
Floor 4, Shelf 27 , Side 1, TierNo 1, BayNo 4 |
658.812 ZEI (Browse shelf) | 1 | Available | TBSxx,34003,03,AD | 5000019507 | |
| Main Collection | Taylor's Library-TU | 658.812 ZEI (Browse shelf) | 1 | Available | TBSxx,34003,03,CL | 50001283W |
Includes bibliographical references (p. 207-218).
British Degree Programme : UMMC9E-3