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		Winning with customers : a playbook for B2B / D. Keith Pigues, Jerry Alderman. by Pigues, D. Keith \| Alderman, Jerry D. Publisher: Hoboken, N.J. : John Wiley, c2010Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 PIG 2010] (2). Place hold
		Beyond six sigma : profitable growth through customer value creation / Gary A. Plaster, Jerry D. Alderman. by Plaster, Gary \| Alderman, Jerry D. Publisher: Hoboken, N.J. : J. Wiley, c2006Availability: Items available for loan: Taylor's Library-TU [Call number: 658.4013 PLA] (1). Place hold

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