Measuring customer satisfaction [electronic resource] / Richard F. Gerson.
By: Gerson, Richard F
.
Contributor(s): ebrary, Inc.
Series: Fifty-Minute series: Publisher: Menlo Park, Calif. : Crisp Publications, c1993Description: ix, 112 p. : ill. ; 26 cm.Subject(s): Consumer satisfaction | Customer services -- EvaluationGenre/Form: Electronic books. DDC classification: 658.8/12 Online resources: An electronic book accessible through the World Wide Web; click to view
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| 658.8/12 (Browse shelf) | Available |
TSLHHL
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.