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Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, Patricia Dewdney.
by Ross, Catherine Sheldrick | Dewdney, Patricia | Nilsen, Kirsti. Publisher: England. : Facet Publishing, c2002Availability: Items available for loan: Taylor's Library-TU
[Call number: 025.552 ROS]
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Reference and information services in the 21st century : an introduction / Kay Ann Cassell and Uma Hiremath.
by Cassell, Kay Ann | Hiremath, Uma. Publisher: New York : Neal-Schuman Publishers, c2006Other title: Reference and information services in the twenty-first century.Availability: Items available for loan: Taylor's Library-TU
[Call number: 025.524 CAS]
(2), TC External Storage
[Call number: 025.524 CAS]
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Dealing with an international clientele [electronic resource] : communications, diplomacy and etiquette / Meri Meredith.
by Meredith, Meri | ebrary, Inc. Publisher: München : Saur, 2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Learn reference work [electronic resource] / by Clara L. Sitter, Mary Gosling ; with Colin Gray.
by Sitter, Clara Loewen | Gosling, Mary, 1951- | Gray, Colin | ebrary, Inc. Edition: 1st North American ed.Publisher: Friendswood, Tex. : TotalRecall Publications, Inc., c2007Other title: Reference work.Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Successful enquiry answering every time / Tim Buckley Owen.
by Buckley Owen, Tim, 1948- | Buckley Owen, Tim, 1948-. Success at the enquiry desk. Edition: 6th ed., fully revised and updated.Publisher: London : Facet Pub., 2012Availability: Items available for loan: Taylor's Library-TU
[Call number: 025.52 BUC 2012]
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Reference and information services in the 21st century : an introduction / Kay Ann Cassell and Uma Hiremath.
by Cassell, Kay Ann | Hiremath, Uma. Edition: 2nd ed. Rev.Publisher: London : Facet Publishing, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 025.52 CAS 2011]
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Reference services review [electronic resource] . Volume 39, Number 1, LOEX-of-the-West 2010, Part 2 / theme editors: Meagan Bowler and Margy MacMillan.
by Bowler, Meagan | MacMillan, Margy | ebrary, Inc | LOEX of the West Conference (2010 : Calgary, Alta.). Publisher: [Bradford, UK] : Emerald, 2011Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Reference and information services : an introduction / Kay Ann Cassell and Uma Hiremath.
by Cassell, Kay Ann | Hiremath, Uma. Edition: Third edition.Publisher: London : Facet Publishing, 2013Availability: Items available for loan: Taylor's Library-TU
[Call number: 025.52 CAS 2013]
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Reinventing reference : how libraries deliver value in the age of Google / edited by Katie Elson Anderson and Vibiana Bowman Cvetkovic.
by Anderson, Katie Elson, 1973- | Cvetkovic, Vibiana Bowman, 1953-. Publisher: Chicago : ALA Editions, an imprint of the American Library Association, 2015Availability: Items available for loan: Taylor's Library-TU
[Call number: 025.52 REI 2015]
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