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Operations management in service industries and the public sector : text and cases / Christopher Voss ... [et al.].

Contributor(s): Publication details: Chichester : John Wiley, 1990.Description: ix, 318 p. : ill. ; 23 cmISBN:
  • 0471908010 (pbk.)
  • 9780471908012 (pbk.)
Subject(s): DDC classification:
  • 658.8 OPE 1990
Contents:
Introduction to Service Operations. Design of Service Operations. Managing the Workforce. Capacity Mangagement. Operations Control. Quality Management. Field Service Management. Queue Systems Design Management. Material Management. Site Locaton. Operations Strategy and the Multi-Site Life Cycle.
Holdings
Cover image Item type Current library Home library Collection Shelving location Shelf location Call number Materials specified Vol info Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Graduate Collection Taylor's Library-TU

Floor 4, Shelf 26 , Side 2, TierNo 4, BayNo 6

 658.8 OPE 1990 (Browse shelf(Opens below)) 1 Available TBSxx,54001,03,AD 5000116180

Includes indexes.

Introduction to Service Operations. Design of Service Operations. Managing the Workforce. Capacity Mangagement. Operations Control. Quality Management. Field Service Management. Queue Systems Design Management. Material Management. Site Locaton. Operations Strategy and the Multi-Site Life Cycle.