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Success at the enquiry desk : successful enquiry answering - every time / Tim Owen.

By: Contributor(s): Series: The successful LIS professional / series editor : Sheila PantryPublication details: London : Library Association Publishing, 2000.Edition: 3rd edDescription: xiii, 82 p. ; 22 cmISBN:
  • 1856044041
Subject(s): DDC classification:
  • 025.520941 OWE
Contents:
Series Editor's preface. - Introduction. - Ten steps to successful enquiry answering: the Success at the enquiry desk enquiry form. - Twenty-five multi-purpose reference sources you can't afford to ignore. - 1. What do you really want? - 2. Not too much, now. - 3. Help! My mind's gone blank. - 4. More on choosing sources. - 5. Do I really know what I'm looking for? - 6. Quick! Time's running out. - 7. Can't find the answer - what now? - 8. Success! Now let's add some value. - Bibliography of key reference sources. - Index.
Summary: An essential desk-book aiming to help the information professional to become self-sufficient in answering enquiries. Step by step, it guides the reader through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer, including techniques for getting started, tips for efficient search strategies, how much information to select, how to meet deadlines every time, how to choose between printed and electronic sources and what to do when the answer is nowhere to be found. Designed as a 'one-stop' manual of techniques which will be equally effective in large and small libraries and information units, the emphasis is on how to make the best use of limited resources, including the author's list of 25 multi-purpose reference sources that you can't afford to be without. This fully revised third edition includes updated on how to get the best out of the world web, with details of major search tools. Success at the enquiry desk enquiry form, which has been specially designed to match the book's step-by-step approach to enquiry answering. - Back cover.
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Series Editor's preface. - Introduction. - Ten steps to successful enquiry answering: the Success at the enquiry desk enquiry form. - Twenty-five multi-purpose reference sources you can't afford to ignore. - 1. What do you really want? - 2. Not too much, now. - 3. Help! My mind's gone blank. - 4. More on choosing sources. - 5. Do I really know what I'm looking for? - 6. Quick! Time's running out. - 7. Can't find the answer - what now? - 8. Success! Now let's add some value. - Bibliography of key reference sources. - Index.

An essential desk-book aiming to help the information professional to become self-sufficient in answering enquiries. Step by step, it guides the reader through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer, including techniques for getting started, tips for efficient search strategies, how much information to select, how to meet deadlines every time, how to choose between printed and electronic sources and what to do when the answer is nowhere to be found. Designed as a 'one-stop' manual of techniques which will be equally effective in large and small libraries and information units, the emphasis is on how to make the best use of limited resources, including the author's list of 25 multi-purpose reference sources that you can't afford to be without. This fully revised third edition includes updated on how to get the best out of the world web, with details of major search tools. Success at the enquiry desk enquiry form, which has been specially designed to match the book's step-by-step approach to enquiry answering. - Back cover.