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Hotel and motel management and operations / Wiliam S. Gray, Salvatore C. Liguori.

By: Contributor(s): Publication details: Englewood Cliffs, N.J. : Prentice Hall, c1994.Edition: 3rd edDescription: xiv, 346 p. : ill. ; 25 cmISBN:
  • 013095795X
Subject(s): DDC classification:
  • 647.94068 GRA
Contents:
Section 1 Hotel and motel development: 1. The history of the hospitality industry. 2. Types of hotels. 3. Corporate structures and concepts of operation. 4. Feasibility determination. - Section II Hotel management: 5. Hotel structure and staff. 6. Staffing a hotel: the personnel department. 7. Reservations: systems and operations. 8. Sales and public relations. - Section III Hotel operations: 9. The front office. 10. Food and beverage preparation and service. 11. The telephone department. 12. Engineering. 13. Housekeeping. 14. Other departments and sources of income. 15. Insurance. - Section IV Hotel accounting and controls: 16. The uniform system of accounts. 17. The organization of accounting. 18. Income control. 19. Food and beverage cost control. 20. Payroll. 21. Accounts payable. 22. Credit. 23. Financial statements: structure and analysis. - Section V: The future of the industry: 24. Franchising. 25. Casinos. 26. Health Spas. 27. Trends in the industry. Index.
Holdings
Cover image Item type Current library Home library Collection Shelving location Shelf location Call number Materials specified Vol info Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Main Collection Taylor's Library-TU

Floor 4, Shelf 21 , Side 2, TierNo 1, BayNo 4

 647.94068 GRA (Browse shelf(Opens below)) 1 Available SHTEx,70002,03,AD 5000034206

Includes index.

Section 1 Hotel and motel development: 1. The history of the hospitality industry. 2. Types of hotels. 3. Corporate structures and concepts of operation. 4. Feasibility determination. - Section II Hotel management: 5. Hotel structure and staff. 6. Staffing a hotel: the personnel department. 7. Reservations: systems and operations. 8. Sales and public relations. - Section III Hotel operations: 9. The front office. 10. Food and beverage preparation and service. 11. The telephone department. 12. Engineering. 13. Housekeeping. 14. Other departments and sources of income. 15. Insurance. - Section IV Hotel accounting and controls: 16. The uniform system of accounts. 17. The organization of accounting. 18. Income control. 19. Food and beverage cost control. 20. Payroll. 21. Accounts payable. 22. Credit. 23. Financial statements: structure and analysis. - Section V: The future of the industry: 24. Franchising. 25. Casinos. 26. Health Spas. 27. Trends in the industry. Index.

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