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ISO 9000:2000 : auditing using the process approach / David Hoyle, John Thompson.

By: Contributor(s): Publication details: Woburn, Mass. : Butterworth-Heinemann, c2002.Description: x, 153 p. : ill. ; 23 cmISBN:
  • 0750675977 (pbk)
Subject(s): DDC classification:
  • 658.562 HOY
Contents:
1. Introduction - 2. Audit methodologies - 3. Quality management principles - 4. The process approach - 5. Questions at the enterprise level - 6. Questions at the managerial level - 7. Questions at the operational level - 8. Assessing business processes - 9. Conclusions - Appendix A. Aligning processes with requirements - Appendix B. Aligning clauses with key questions .
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Cover image Item type Current library Home library Collection Shelving location Shelf location Call number Materials specified Vol info Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Graduate Collection Taylor's Library-TU

Floor 4, Shelf 26 , Side 1, TierNo 3, BayNo 8

 658.562 HOY (Browse shelf(Opens below)) 1 Available SHTEx,70002,02,GR 5000042240

1. Introduction - 2. Audit methodologies - 3. Quality management principles - 4. The process approach - 5. Questions at the enterprise level - 6. Questions at the managerial level - 7. Questions at the operational level - 8. Assessing business processes - 9. Conclusions - Appendix A. Aligning processes with requirements - Appendix B. Aligning clauses with key questions .