Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
Publication details: New York : Free Press, c1990.Description: xii, 226 p. : ill. ; 25 cmISBN:- 0029357012 (cloth)
- 658.812 ZEI
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Shelf location | Call number | Materials specified | Vol info | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU |
Floor 4, Shelf 27 , Side 1, TierNo 1, BayNo 4 |
658.812 ZEI (Browse shelf(Opens below)) | 1 | Available | TBSxx,34003,03,AD | 5000019507 | |||||||||||
| Main Collection | Taylor's Library-TU | 658.812 ZEI (Browse shelf(Opens below)) | 1 | Available | TBSxx,34003,03,CL | 50001283W |
Includes bibliographical references (p. 207-218).
British Degree Programme : UMMC9E-3