Call center benchmarking [electronic resource] : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit.
Series: Customer access managementPublication details: West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000.Description: viii, 84 p. : ill. ; 23 cmSubject(s): Genre/Form: DDC classification:- 658.8/12 21
- HG1616.C29 A57 2000eb
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Shelf location | Call number | Materials specified | Vol info | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| E-Book | Taylor's Library-TU | 658.8/12 (Browse shelf(Opens below)) | e-book |
Includes bibliographical references (p. 75-76) and index.
TSLHHL
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.