Call center benchmarking [electronic resource] : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit.
By: Anton, Jon
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Contributor(s): Gustin, David
| ebrary, Inc
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Series: Customer access management: Publisher: West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000Description: viii, 84 p. : ill. ; 23 cm.Subject(s): Call centers -- United States -- Management![](/opac-tmpl/bootstrap/images/filefind.png)
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Item type | Current location | Call number | Status | Date due | Barcode |
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658.8/12 (Browse shelf) | Available |
Includes bibliographical references (p. 75-76) and index.
TSLHHL
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.