Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.
Contributor(s): Kandampully, Jay [editor.] | Mok, Connie [editor.] | Sparks, Beverley A [editor.].
Publisher: New York : Routledge, [2001]Copyright date: ©2001Description: xvii, 339 pages : illustrations ; 21 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780789011411; 0789011417.Subject(s): Hospitality industry -- Management | Tourism -- Management | Leisure industry -- ManagementDDC classification: 647.940685Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
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Graduate Collection | Taylor's Library-TU | 647.940685 SER 2001 (Browse shelf) | Available | SHTEx,11720,03,RA | 5000164320 | |||
Main Collection | Taylor's Library-TU |
Floor 4, Shelf 21, Side 2, TierNo 2, BayNo 1 |
647.940685 SER 2001 (Browse shelf) | 1 | Available | SHTEx,70004,03,AD | SHTEx,70002,03,AD | SHTEx,11720,03,RA | 5000154087 | |
Main Collection | Taylor's Library-TU | 647.940685 SER 2001 (Browse shelf) | 1 | Available | SHTEx,70005,03,AD | SHTEx,70002,03,AD | SHTEx,11720,03,RA | 5000146626 |
Includes bibliographical references and index.