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Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton. by

Publisher: Clifton Park, N.Y. : Delmar Cengage Learning, [2012]Copyright date: ©2012

Availability: Items available for loan: Taylor's Library-TU (1)Call number: 647.94068 FOR 2012.

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The Cornell School of Hotel Administration on Hospitality [electronic resource] : cutting edge thinking and practice / edited by Michael C. Sturman, Jack B. Corgel, Rohit Verma. by

Publication details: Hoboken, N.J. : John Wiley, c2011

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An electronic book accessible through the World Wide Web; click to view

Availability: Not available: Taylor's Library-TU: e-book (1).

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The Cornell School of Hotel Administration on Hospitality : cutting edge thinking and practice / edited by Michael C. Sturman, Jack B. Corgel, Rohit Verma. by

Publication details: Hoboken, N.J. : Wiley, c2011

Availability: Items available for loan: Taylor's Library-TU (1)Call number: 647.94071 COR 2011.

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