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Business process improvement : the breakthrough strategy for total quality, productivity, and competitiveness / H.J. Harrington ; sponsored by the American Society for Quality Control.

By: Publication details: Boston, Mass. : McGraw-Hill, c1991.Description: xiii, 274 p. : ill. ; 24 cmISBN:
  • 0070267685 (hbk.)
  • 9780070267688 (hbk.)
Subject(s): DDC classification:
  • 658.562 HAR
Contents:
1. Why focus on business processes? - 2. Setting the stage for business process improvement - 3. Organizing for process improvement - 4. Flowcharting: Drawing a process picture - 5. Understanding the process characteristics - 6. Streamlining the process - 7. Measurements, feedback, and action (Load, aim and fire) - 8. Process qualification - 9. Benchmarking process - 10. The beginning - Appendix: Interview guidelines.
Holdings
Cover image Item type Current library Home library Collection Shelving location Shelf location Call number Materials specified Vol info Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Main Collection Taylor's Library-TU

Floor 4, Shelf 26 , Side 1, TierNo 3, BayNo 8

 658.562 HAR (Browse shelf(Opens below)) 1 Available SOCIT,15005,03,GR 5000165933

Includes bibliographical references and index.

1. Why focus on business processes? - 2. Setting the stage for business process improvement - 3. Organizing for process improvement - 4. Flowcharting: Drawing a process picture - 5. Understanding the process characteristics - 6. Streamlining the process - 7. Measurements, feedback, and action (Load, aim and fire) - 8. Process qualification - 9. Benchmarking process - 10. The beginning - Appendix: Interview guidelines.