101 ways to improve customer service : training, tools, tips, and techniques / Lorraine L. Ukens.
By: Ukens, Lorraine L
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Series: Pfeiffer essential resources for training and HR professionals: Publisher: San Francisco, CA : Hoboken, NJ : Pfeiffer ; John Wiley, c2007Description: xxiv, 366 p. : ill. ; 28 cm. + 1 CD-ROM (4 3/4 in.).ISBN: 9780787982003 (pbk. with CD); 0787982008 (pbk. with CD).Other title: One hundred and one ways to improve customer service.Subject(s): Customer services | Employees -- Training ofDDC classification: 658.812
| Item type | Current location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Accompanying Material (Media Resource) | Taylor's Library-TU | 658.812 UKE 2007 (Browse shelf) | 1 | Available | SHTEx,70002,03,GR | 1000527230 |