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		Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by Fitzsimmons, James A \| Fitzsimmons, Mona J. Edition: 5th ed., Int. ed.Publisher: Boston, Mass. : McGraw-Hill/Irwin, 2006Availability: Items available for loan: Taylor's Library-TU [Call number: 658 FIT] (2). Place hold
		Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by Fitzsimmons, James A \| Fitzsimmons, Mona J. Edition: 6th ed. (Int. ed.)Publisher: New York : McGraw-Hill/Irwin, c2008Availability: Items available for loan: Taylor's Library-TU [Call number: 658 FIT 2008] (2). Place hold
		Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by Fitzsimmons, James A \| Fitzsimmons, Mona J [(j.a.)]. Edition: 3rd ed., Int. ed.Publisher: Boston, Mass. : Singapore : McGraw-Hill ; McGraw-Hill Book Co., 2001Availability: Items available for loan: Taylor's Library-TU [Call number: 658 FIT] (2). Place hold

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