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Empowerment : HR strategies for service excellence / Conrad Lashley.

by Lashley, Conrad.

Publisher: Oxford ; Boston : Butterworth/Heinemann, 2001Availability: Items available for loan: Taylor's Library-TU [Call number: 658.3 LAS] (1).
Service quality [electronic resource] : crossing boundaries / guest editor, Steve Tax.

by Tax, Steve | ebrary, Inc.

Publisher: Bradford, England : Emerald Group Pub, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available