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Managing service in food and beverage operations / Ronald F. Cichy, Paul E. Wise.

by Cichy, Ronald F | Wise, Paul E | American Hotel & Motel Association. Educational Institute.

Edition: Second editionPublisher: Lansing, Mich. : Educational Institute, American Hotel & Motel Association, [1999]Copyright date: ©1999Availability: Items available for loan: Taylor's Library-TU [Call number: 647.95068 CIC] (2).
Chocolates on the pillow aren't enough : reinventing the customer experience / Jonathan M. Tisch ; with Karl Weber.

by Tisch, Jonathan M.

Publisher: Hoboken, N.J. : John Wiley, c2007Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94068 TIS] (1).
Quality customer service [videorecording]

by Clarry, Evan | Mavondo, Tariro | Video Education Australasia.

Publisher: Bendigo, Vic. : VEA, c2010Availability: Items available for loan: Taylor's Library-TU [Call number: 647.95 QUA 2010] (1).