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Chocolates on the pillow aren't enough : reinventing the customer experience / Jonathan M. Tisch ; with Karl Weber.

by Tisch, Jonathan M.

Publisher: Hoboken, N.J. : John Wiley, c2007Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94068 TIS] (1).
Achieving excellence in guest service / Josephine Ive

by Ive, Josephine.

Publisher: Melbourne, Vic. : Hospitality Press, 2000Availability: Items available for loan: Taylor's Library-TU [Call number: 647.2071 IVE] (2).