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		Managing customers for profit : strategies to increase profits and build loyalty / V. Kumar. by Kumar, V, 1957-. Publisher: Upper Saddle River, New Jersey : Wharton School Publishing, [2008]Copyright date: ©2008Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 KUM 2008] (2). Place hold
		Managing customers for profit : strategies to increase profits and build loyalty / V. Kumar. by Kumar, V, 1957-. Publisher: Upper Saddle River, New Jersey : Pearson Education Inc., [2008]Copyright date: ©2008Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 KUM 2008] (2). Place hold
		Customer relationship management : a database approach / V. Kumar, Werner J. Reinartz. by Kumar, V, 1957- \| Reinartz, Werner J. Publisher: Hoboken, New Jersey : John Wiley, [2006]Copyright date: ©2006Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 KUM 2006] (1). Place hold

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