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		Customer relationship management : concepts and technologies / Francis Buttle by Buttle, Francis. Edition: 2nd ed.Publisher: Oxford : Butterworth-Heinemann, 2011, c2009Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 BUT 2011] (1). Place hold
		The hidden power of your customers : four keys to growing your business through existing customers / Becky Carroll. by Carroll, Becky, 1966-. Publisher: Hoboken, N.J. : John Wiley, 2011Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 CAR 2011] (2). Place hold
		The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers / Adam Metz. by Metz, Adam. Publisher: New York : McGraw-Hill, c2012Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 MET 2012] (2). Place hold
		Customer relationship management : a strategic imperative in the world of e-business / editor and contributor, Stanley A. Brown. by Brown, Stanley A, 1946- \| PricewaterhouseCoopers LLP. Publisher: Toronto : John Wiley, c2000Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 CUS 2000] (3). Place hold

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