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		Quality management : creating and sustaining organizational effectiveness / Donna C.S. Summers. by Summers, Donna C.S. Edition: 2nd ed.Publisher: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2009Availability: Items available for loan: Taylor's Library-TU [Call number: 658.4013 SUM] (1). Place hold
		Insightful quality : beyond continuous improvement / Victor Sower and Frank Fair. by Sower, Victor E \| Fair, Frank. Edition: 1st ed.Publisher: New York : Business Expert Press, 2012Availability: Items available for loan: Taylor's Library-TU [Call number: 658.401 SOW 2012] (1). Place hold

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