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		Managing services : using technology to create value / Mark M. Davis, Janelle Heineke. by Davis, Mark M, 1944- \| Heineke, Janelle N. Publisher: Boston : McGraw-Hill / Irwin, c2003Availability: Items available for loan: Taylor's Library-TU [Call number: 658 DAV] (2). Place hold
		Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by Fitzsimmons, James A \| Fitzsimmons, Mona J. Edition: 7th ed.Publisher: New York, NY : McGraw-Hill, c2011Availability: Items available for loan: Taylor's Library-TU [Call number: 658 FIT 2011] (2). Place hold
		Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. by Fitzsimmons, James A \| Fitzsimmons, Mona J \| Bordoloi, Sanjeev. Edition: 8th ed.Publisher: New York, NY : McGraw-Hill/Irwin, c2014Availability: Items available for loan: Taylor's Library-TU [Call number: 658 FIT 2014] (4). Place hold

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