Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.
Contributor(s): Kandampully, Jay | Mok, Connie | Sparks, Beverley.
Publisher: New York : Haworth Hospitality Press, [2001]Copyright date: ©2001Description: xvii, 339 pages ; 23 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 0789007266 (hardback).Subject(s): Hospitality industry -- Management | Tourism -- Management | Leisure industry -- Management | Hospitality industry -- Quality control | Quality assuranceDDC classification: 647.940685Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
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Main Collection | Taylor's Library-TU |
Floor 4, Shelf 21 , Side 2, TierNo 2, BayNo 6 |
647.940685 SER (Browse shelf) | 1 | Available | SHTEx,70002,03,RM | 5000097693 | |
Graduate Collection | Taylor's Library-TU |
Floor 4, Shelf 21 , Side 2, TierNo 2, BayNo 6 |
647.940685 SER (Browse shelf) | 1 | Available | SHTEx,70005,03,RM | 5000042142 |