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		No cover image available Secret service [electronic resource] : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson. by DiJulius, John R, 1964- \| ebrary, Inc. Publisher: New York : American Management Association, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.8/12] (1). Place hold
		No cover image available What's the secret? [electronic resource] : to providing a world-class customer experience / John R. DiJulius. by DiJulius, John R, 1964- \| ebrary, Inc. Publisher: Hoboken, N.J. : Wiley, c2008Other title: To providing a world-class customer experience.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.8/12] (1). Place hold

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