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The management and control of quality / James R. Evans, William M. Lindsay.

by Evans, James R. (James Robert), 1950- | Lindsay, William M.

Edition: 6th ed.Publisher: Mason, Ohio : Thomson/South-Western, c2005Availability: Items available for loan: Taylor's Library-TU [Call number: 658.562 EVA] (6).
Quality and performance excellence : management, organization, and strategy / James R. Evans.

by Evans, James R. (James Robert), 1950- [author.].

Edition: Eighth edition.Publisher: Boston, MA : Cengage Learning, [2017]Copyright date: ©2017Availability: Items available for loan: Taylor's Library-TU [Call number: 658.4013 EVA 2017] (6).
Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.

by Kandampully, Jay | Mok, Connie | Sparks, Beverley.

Publisher: New York : Haworth Hospitality Press, [2001]Copyright date: ©2001Availability: Items available for loan: Taylor's Library-TU [Call number: 647.940685 SER] (2).
The management and control of quality / James R. Evans, William M. Lindsay.

by Evans, James R. (James Robert), 1950- | Lindsay, William M.

Edition: 8th editionPublisher: [Mason, Ohio] : South-Western, 2011Availability: Items available for loan: Taylor's Library-TU [Call number: 658.562 EVA 2011] (3).
Managing for quality and performance excellence / James R. Evans, William M. Lindsay.

by Evans, James R. (James Robert), 1950- | Lindsay, William M.

Edition: 9th ed.Publisher: Mason, OH : South-Western, Cengage Learning, c2014Availability: Items available for loan: Taylor's Library-TU [Call number: 658.562 EVA 2014] (3).