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Hug your customers : love the results / Jack Mitchell.

By: Mitchell, Jack.
Publisher: London : Penguin Books, 2003Description: xvi, 283 p. ; 22 cm.ISBN: 0141015225 (pbk.).Subject(s): Customer relations | Selling | Success in businessDDC classification: 658.812
Contents:
Acknowledgments. - Prolongue: Doesn't everyone? - Pt. 1. Hugging. The principles of passionate customer service. Ch. 1. Creating a hugging culture. Ch. 2. The new business landscape. Ch. 3. The customer-centric organization. zch. 4. The golden principle. Ch. 5. Hugging is a mindset. Ch. 6. Everyone in the kitchen. Ch. 7. Know the dog's name too. Ch. 8. Piling on the hugs. Ch. 9. Selling underwear on sunday. Ch. 10. Tuxedos to go. Ch. 11. The return hug. - Pt. 2. From three suits to three thousand. Evolving a hugging organization. Ch. 12. Caring about people comes first. Ch. 13. It's not location, location, location - Its service, service, service. Ch. 14. The three principles of expansion. Ch. 15. Get No. 1 and you'll get number 1,000. Ch. 16. Hug your way over the bumps. Ch. 17. The family rules. Ch. 18. Today half the closet. Tomorrow every hanger. - Pt. 3: The big secret. How to hire and retain great associates. Ch. 19. People come first. Ch. 20. Hiring - The elemnts of a great assiciate. Ch. 21. Now enable them. Ch. 22. Cooperation versus competition. Ch. 23. Training is for dogs, education is for people. Ch. 24. Now care for them. Ch. 24. Now care for them. - Pt. 4. Olive doesn't work here anymore. You can't complete without technology. Ch. 25. Technology must support hugging Ch. 26. We know you, plus your favorite necktie. Ch. 27. It's how you use it - your mindset. Ch. 28. Having just enough product. Ch. 29. Climbing the pyramid. Ch. 30. One on one. Ch. 31. We like to drop a line. - Pt. 5: Game day. It's about playing to win. Ch. 32. Aim to win. Ch. 33. The three P's - Profits. Ch. 34. Everyone on the field. Ch. 35. Do your own lights. Ch. 36. Be a mirror. Ch. 37. Visit the terrritory. Ch. 38. Ten great plays will win. Ch. 39. Consistency counts. Ch. 40. Get a driver's license and a suit. Ch. 41. It's two o'clock. What's the score? - Pt. 6. The formula. Have an economic model. Ch. 42. Why hugging makes you money. Ch. 43. The formula is born. Ch. 44. Cash is king. Ch. 45. Flowers from the bean counter. Flowers to the Bill collector. Ch. 46. Integrity above all else. - Pt. 7. We love mistakes. What to do when you mess up. Ch. 47. Challenges, not problems. Ch. 48. The five-step mistake solver. Ch. 49. Dont't punish. Just pet it. Ch. 50. Once is enough. Ch. 51. Sometimes you have to shut things down. Ch. 52. How are we doing? - pt. 8. The power of new. Constantly freshen your hugging culture. Ch. 53. Having an alive organization. Ch. 54. Don't be handicapped by experience. Ch. 55. Share your best ideas. Ch. 56. What about 20157. - Epilogue: Can you imagine? - Appendix: Enjoy playing the hugging game.
Item type Current location Shelf location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TC

Floor 4, Shelf 40 , Side 1, TierNo 7, BayNo 1

 658.812 MIT (Browse shelf) 1 Available GENxx,GENxx,02,GR 5000069814

Acknowledgments. - Prolongue: Doesn't everyone? - Pt. 1. Hugging. The principles of passionate customer service. Ch. 1. Creating a hugging culture. Ch. 2. The new business landscape. Ch. 3. The customer-centric organization. zch. 4. The golden principle. Ch. 5. Hugging is a mindset. Ch. 6. Everyone in the kitchen. Ch. 7. Know the dog's name too. Ch. 8. Piling on the hugs. Ch. 9. Selling underwear on sunday. Ch. 10. Tuxedos to go. Ch. 11. The return hug. - Pt. 2. From three suits to three thousand. Evolving a hugging organization. Ch. 12. Caring about people comes first. Ch. 13. It's not location, location, location - Its service, service, service. Ch. 14. The three principles of expansion. Ch. 15. Get No. 1 and you'll get number 1,000. Ch. 16. Hug your way over the bumps. Ch. 17. The family rules. Ch. 18. Today half the closet. Tomorrow every hanger. - Pt. 3: The big secret. How to hire and retain great associates. Ch. 19. People come first. Ch. 20. Hiring - The elemnts of a great assiciate. Ch. 21. Now enable them. Ch. 22. Cooperation versus competition. Ch. 23. Training is for dogs, education is for people. Ch. 24. Now care for them. Ch. 24. Now care for them. - Pt. 4. Olive doesn't work here anymore. You can't complete without technology. Ch. 25. Technology must support hugging Ch. 26. We know you, plus your favorite necktie. Ch. 27. It's how you use it - your mindset. Ch. 28. Having just enough product. Ch. 29. Climbing the pyramid. Ch. 30. One on one. Ch. 31. We like to drop a line. - Pt. 5: Game day. It's about playing to win. Ch. 32. Aim to win. Ch. 33. The three P's - Profits. Ch. 34. Everyone on the field. Ch. 35. Do your own lights. Ch. 36. Be a mirror. Ch. 37. Visit the terrritory. Ch. 38. Ten great plays will win. Ch. 39. Consistency counts. Ch. 40. Get a driver's license and a suit. Ch. 41. It's two o'clock. What's the score? - Pt. 6. The formula. Have an economic model. Ch. 42. Why hugging makes you money. Ch. 43. The formula is born. Ch. 44. Cash is king. Ch. 45. Flowers from the bean counter. Flowers to the Bill collector. Ch. 46. Integrity above all else. - Pt. 7. We love mistakes. What to do when you mess up. Ch. 47. Challenges, not problems. Ch. 48. The five-step mistake solver. Ch. 49. Dont't punish. Just pet it. Ch. 50. Once is enough. Ch. 51. Sometimes you have to shut things down. Ch. 52. How are we doing? - pt. 8. The power of new. Constantly freshen your hugging culture. Ch. 53. Having an alive organization. Ch. 54. Don't be handicapped by experience. Ch. 55. Share your best ideas. Ch. 56. What about 20157. - Epilogue: Can you imagine? - Appendix: Enjoy playing the hugging game.