Interpersonal skills for hospitality management / Mona Clark.
By: Clark, Mona.
Series: Chapman & Hall series in tourism and hospitality management.Publisher: London ; New York : Chapman & Hall, 1995Edition: 1st ed.Description: 210 p. : ill. ; 25 cm.ISBN: 041257330X.Subject(s): Hospitality industry -- Management | Hospitality industry -- Personnel management | Interpersonal communicationDDC classification: 647.94068Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
---|---|---|---|---|---|---|---|---|
Main Collection | Taylor's Library-TU |
Floor 4, Shelf 21 , Side 2, TierNo 5, BayNo 3 |
647.94068 CLA (Browse shelf) | 1 | Available | SHTEx,70002,03,AD | 5000034414 |
Includes bibliographical references (p. [199]-205) and index.
1. Communications and interpersonal skills - their nature and characteristics.- 2. The components of interpersonal skills: the context and the content.- 3. Words and their meanings- social and symbolic.- 4. The role of non-verbal language.- 5. Interpersonal skills and conflict-resolution.- 6. The science -and art- of leadership.- 7. Informal group management.- Formal group management.