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101 activities for delivering knock your socks off service / Performance Research Associates ; Ann Thomas and Jill Applegate.

By: Contributor(s): Publication details: New York, NY : American Management Association, c2009.Description: xiv, 367 p. : ill. ; 24 cmISBN:
  • 9780814414446 (pbk.)
Other title:
  • One hundred one activities for delivering knock your socks off service
Subject(s): DDC classification:
  • 658.812 THO 2009
Holdings
Cover image Item type Current library Home library Collection Shelving location Shelf location Call number Materials specified Vol info Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Main Collection Taylor's Library-TU

Floor 4, Shelf 27 , Side 1, TierNo 1, BayNo 4

 658.812 THO 2009 (Browse shelf(Opens below)) 1 Available TBSxx,34003,03,CL 5000138712

Includes index.

Includes bibliographical references and index.