Customer obsession : how to acquire, retain, and grow customers in the new age of relationship marketing / by Abaete de Azevedo and Ricardo Pomeranz.
Publication details: New York : McGraw-Hill, c2008.Description: xi, 226 p. : ill. ; 24 cmISBN:- 0071497048 (hbk.)
- 9780071497046 (hbk.)
- 658.812 AZE
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Shelf location | Call number | Materials specified | Vol info | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU |
Floor 4, Shelf 27 , Side 1, TierNo 3, BayNo 3 |
658.812 AZE (Browse shelf(Opens below)) | 1 | Available | SOMAC,37003,03,GR | 5000108847 |
Includes bibliographical references (p. 217-220) and index.