Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman.
Publication details: New York : American Management Association, c2009.Description: xiv, 256 p. : ill. ; 24 cmISBN:- 9780814413333 (hbk.)
- 0814413331 (hbk.)
- 658.812 GOO 2009
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Shelf location | Call number | Materials specified | Vol info | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU |
Floor 4, Shelf 27 , Side 1, TierNo 4, BayNo 3 |
658.812 GOO 2009 (Browse shelf(Opens below)) | 1 | Available | SLASx,05000,03,GR | 5000107448 |
Includes bibliographical references and index.