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Service at its best : waiter-waitress training : a guide to becoming a successful server / Ed Sanders, Paul Paz, Ron Wilkinson.

By: Contributor(s): Publication details: Upper Saddle River, NJ : Prentice Hall, c2002.Description: xxiv, 199 p. : ill. ; 28 cmISBN:
  • 0130926264 (pbk.)
Other title:
  • Waiter-waitress training
Subject(s): DDC classification:
  • 642.6 SAN
Contents:
1. The professional waiter-waitress -- 2. Professional appearance -- 3. Table settings, napkin presentations, and table service -- 4. Serving food and beverages -- 5. Service preparedness -- 6. Wine and beverage service -- 7. Guest communication -- 8. The technology of service -- 9. The host/hostess -- 10. Waiter-waitress profiles -- Appendix A: Common menu terms -- Appendix B: Wine terminology: general, sight, smell, and taste -- Appendix C: Spirit brands and related cocktails -- Appendix D: Ales, lagers, and non-alcoholic beers -- Index.
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Includes index.

1. The professional waiter-waitress -- 2. Professional appearance -- 3. Table settings, napkin presentations, and table service -- 4. Serving food and beverages -- 5. Service preparedness -- 6. Wine and beverage service -- 7. Guest communication -- 8. The technology of service -- 9. The host/hostess -- 10. Waiter-waitress profiles -- Appendix A: Common menu terms -- Appendix B: Wine terminology: general, sight, smell, and taste -- Appendix C: Spirit brands and related cocktails -- Appendix D: Ales, lagers, and non-alcoholic beers -- Index.