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Customer care excellence : how to create an effective customer focus / Sarah Cook.

By: Contributor(s): Series: Professional paperbacksPublication details: London : Kogan Page, 2002.Edition: 4th edDescription: vi, 241 p. : ill. ; 24 cmISBN:
  • 0749437928
Subject(s): DDC classification:
  • 658.812 COO
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Previous ed. published as: Customer care. 2000.

"Recommended by Institute of Directors."