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Knowledge management in hospitality and tourism / Ricarda B.Bouncken, Sungsoo Pyo, editors.

Contributor(s): Publication details: Binghamton NY : The Haworth Hospitality Press, 2002.Description: 137 p. : ill. ; 22 cmISBN:
  • 0789021471 (pbk.)
  • 9780789021472 (pbk.)
  • 0789021463 (hbk.)
Subject(s): DDC classification:
  • 647.94068 KNO
Contents:
Introduction.- Articles.- Implications of " New economy" traits for the Tourism Industry.- Knowledge Management for quality improvements in Hotels.- Knowledge Supply Chain Matrix Approach for Balanced Knowledge Management: An airline industry firm case.- The knowledge cafe - A knowledge management system and its application to hospitality and tourism.- Cross-Border destination management system in the Alpine Region - The role of knowledge networks on the example of Alpnet.-Towards using knowledge discovery techniques in database marketing for the tourism industry.- Index.
Holdings
Cover image Item type Current library Home library Collection Shelving location Shelf location Call number Materials specified Vol info Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Main Collection Taylor's Library-TU

Floor 4, Shelf 21 , Side 2, TierNo 3, BayNo 4

 647.94068 KNO (Browse shelf(Opens below)) 1 Available SHTEx,70002,03,AD 5000036453

Knowledge management in hospitality and tourism has been co-published simultaneously as : Journal of Quality Assurance in Hospitality & Tourism, volume 3, Number 3/4 2002.

Includes bibliographical references and index

Introduction.- Articles.- Implications of " New economy" traits for the Tourism Industry.- Knowledge Management for quality improvements in Hotels.- Knowledge Supply Chain Matrix Approach for Balanced Knowledge Management: An airline industry firm case.- The knowledge cafe - A knowledge management system and its application to hospitality and tourism.- Cross-Border destination management system in the Alpine Region - The role of knowledge networks on the example of Alpnet.-Towards using knowledge discovery techniques in database marketing for the tourism industry.- Index.