Knowledge management in hospitality and tourism /
Ricarda B.Bouncken, Sungsoo Pyo, editors.
- Binghamton NY : The Haworth Hospitality Press, 2002.
- 137 p. : ill. ; 22 cm.
Knowledge management in hospitality and tourism has been co-published simultaneously as : Journal of Quality Assurance in Hospitality & Tourism, volume 3, Number 3/4 2002.
Includes bibliographical references and index
Introduction.- Articles.- Implications of " New economy" traits for the Tourism Industry.- Knowledge Management for quality improvements in Hotels.- Knowledge Supply Chain Matrix Approach for Balanced Knowledge Management: An airline industry firm case.- The knowledge cafe - A knowledge management system and its application to hospitality and tourism.- Cross-Border destination management system in the Alpine Region - The role of knowledge networks on the example of Alpnet.-Towards using knowledge discovery techniques in database marketing for the tourism industry.- Index.
0789021471 (pbk.) 9780789021472 (pbk.) 0789021463 (hbk.)
Hospitality industry--Management.
Tourism--Management.
Knowledge management.
647.94068 / KNO
Knowledge management in hospitality and tourism has been co-published simultaneously as : Journal of Quality Assurance in Hospitality & Tourism, volume 3, Number 3/4 2002.
Includes bibliographical references and index
Introduction.- Articles.- Implications of " New economy" traits for the Tourism Industry.- Knowledge Management for quality improvements in Hotels.- Knowledge Supply Chain Matrix Approach for Balanced Knowledge Management: An airline industry firm case.- The knowledge cafe - A knowledge management system and its application to hospitality and tourism.- Cross-Border destination management system in the Alpine Region - The role of knowledge networks on the example of Alpnet.-Towards using knowledge discovery techniques in database marketing for the tourism industry.- Index.
0789021471 (pbk.) 9780789021472 (pbk.) 0789021463 (hbk.)
Hospitality industry--Management.
Tourism--Management.
Knowledge management.
647.94068 / KNO