Exceptional customer service : exceed customer expectations to build loyalty and boost profits / Lisa Ford, David McNair, and William Perry ; foreword by Tony Hsieh.
Publication details: Avon, Mass. : Adams Business, 2009.Edition: 2nd edDescription: xvi, 208 p. : ill. ; 22 cmISBN:- 9781605500386 (pbk.)
- 1605500380 (pbk.)
- 658.812 FOR 2009
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Shelf location | Call number | Materials specified | Vol info | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU |
Floor 4, Shelf 27 , Side 1, TierNo 3, BayNo 3 |
658.812 FOR 2009 (Browse shelf(Opens below)) | Available | SHTEx,70002,03,CL | 5000023609 |
Includes index.