Ford, Lisa.
Exceptional customer service : exceed customer expectations to build loyalty and boost profits / Lisa Ford, David McNair, and William Perry ; foreword by Tony Hsieh. - 2nd ed. - Avon, Mass. : Adams Business, 2009. - xvi, 208 p. : ill. ; 22 cm.
Includes index.
9781605500386 (pbk.) 1605500380 (pbk.)
Customer services.
658.812 / FOR 2009
Exceptional customer service : exceed customer expectations to build loyalty and boost profits / Lisa Ford, David McNair, and William Perry ; foreword by Tony Hsieh. - 2nd ed. - Avon, Mass. : Adams Business, 2009. - xvi, 208 p. : ill. ; 22 cm.
Includes index.
9781605500386 (pbk.) 1605500380 (pbk.)
Customer services.
658.812 / FOR 2009