Exceptional customer service : exceed customer expectations to build loyalty and boost profits / Lisa Ford, David McNair, and William Perry ; foreword by Tony Hsieh.
By: Ford, Lisa
.
Contributor(s): McNair, David | Perry, William.
Publisher: Avon, Mass. : Adams Business, 2009Edition: 2nd ed.Description: xvi, 208 p. : ill. ; 22 cm.ISBN: 9781605500386 (pbk.); 1605500380 (pbk.).Subject(s): Customer servicesDDC classification: 658.812
| Item type | Current location | Shelf location | Call number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU |
Floor 4, Shelf 27 , Side 1, TierNo 3, BayNo 3 |
658.812 FOR 2009 (Browse shelf) | Available | SHTEx,70002,03,CL | 5000023609 |
Includes index.