| 000 -LEADER |
|---|
| fixed length control field |
00911cam a2200253 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls003158411 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MY-SjTCS |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200226111739.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
110218s2009 maua 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781605500386 (pbk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1605500380 (pbk.) |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
201102181800 |
| Level of effort used to assign nonsubject heading access points |
VLOAD |
| Level of effort used to assign subject headings |
201010121745 |
| Level of effort used to assign classification |
shuhada |
| Level of effort used to assign subject headings |
201010121736 |
| Level of effort used to assign classification |
shuhada |
| -- |
201007011155 |
| -- |
wei haan |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
FOR 2009 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Ford, Lisa. |
| 9 (RLIN) |
39002 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Exceptional customer service : |
| Remainder of title |
exceed customer expectations to build loyalty and boost profits / |
| Statement of responsibility, etc. |
Lisa Ford, David McNair, and William Perry ; foreword by Tony Hsieh. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Avon, Mass. : |
| Name of publisher, distributor, etc. |
Adams Business, |
| Date of publication, distribution, etc. |
2009. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xvi, 208 p. : |
| Other physical details |
ill. ; |
| Dimensions |
22 cm. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
McNair, David. |
| 9 (RLIN) |
47358 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Perry, William. |
| 9 (RLIN) |
47359 |
| 920 ## - Programme |
|---|
| Programme |
SHT : 146878 |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha biblionumber |
85206 |
| Koha biblioitemnumber |
85206 |
