Kamin, Maxine.
10 steps to successful customer service / Ten steps to successful customer service Maxine Kamin. - Alexandria, VA : ASTD Press, c2010. - xviii, 170 p. : ill. ; 23 cm. - 10 steps series . - 10 steps. .
Includes bibliographical references (p. 161-162) and index.
9781562865900 (pbk.) 1562865900 (pbk.)
Customer services.
658.812 / KAM 2010
10 steps to successful customer service / Ten steps to successful customer service Maxine Kamin. - Alexandria, VA : ASTD Press, c2010. - xviii, 170 p. : ill. ; 23 cm. - 10 steps series . - 10 steps. .
Includes bibliographical references (p. 161-162) and index.
9781562865900 (pbk.) 1562865900 (pbk.)
Customer services.
658.812 / KAM 2010