| 000 -LEADER |
|---|
| fixed length control field |
00923cam a2200265 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls003157591 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MY-SjTCS |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200226114041.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
110218s2010 vaua 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781562865900 (pbk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1562865900 (pbk.) |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
201107261742 |
| Level of effort used to assign nonsubject heading access points |
shuhada |
| Level of effort used to assign subject headings |
201107261739 |
| Level of effort used to assign classification |
shuhada |
| Level of effort used to assign subject headings |
201104040945 |
| Level of effort used to assign classification |
pushpa |
| Level of effort used to assign subject headings |
201102181707 |
| Level of effort used to assign classification |
VLOAD |
| -- |
201006171705 |
| -- |
wilmina |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
KAM 2010 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Kamin, Maxine. |
| 9 (RLIN) |
34003 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
10 steps to successful customer service / |
| Statement of responsibility, etc. |
Maxine Kamin. |
| 246 3# - VARYING FORM OF TITLE |
|---|
| Title proper/short title |
Ten steps to successful customer service |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Alexandria, VA : |
| Name of publisher, distributor, etc. |
ASTD Press, |
| Date of publication, distribution, etc. |
c2010. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xviii, 170 p. : |
| Other physical details |
ill. ; |
| Dimensions |
23 cm. |
| 490 1# - SERIES STATEMENT |
|---|
| Series statement |
10 steps series |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references (p. 161-162) and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services. |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE |
|---|
| Uniform title |
10 steps. |
| 9 (RLIN) |
51338 |
| 920 ## - Programme |
|---|
| Programme |
ADTP : 145197 |
| 921 ## - Programme |
|---|
| Programme |
SHT : 164480 |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha biblionumber |
126266 |
| Koha biblioitemnumber |
126266 |
