Stapenhurst, Tim.
The benchmarking book a how-to-guide to best practice for managers and practitioners / [electronic resource] : Tim Stapenhurst. - Amsterdam ; London : Elsevier/Butterworth-Heinemann, 2009. - xli, 454 p. : ill. ; 23 cm.
Includes bibliographical references and index.
PART I: What is Benchmarking?; Methods of Benchmarking; PART II: The Benchmarking Process; Phase 1 - Internal Preparation: Selecting a Project and Commissioning a Team; The Team Begins Work; Identifying and Selecting Benchmarking Participants; Metrics and Data; Normalization; How to Identify Benchmarking Metrics; Reviewing and Finalizing Metrics; The Importance of Operational Definitions and How to Create Them; Finalizing the Project Plan and Gaining Management Support; Inviting and Working with Participants. Phase 2 - Benchmarking Performances: Effective Acquisition of Complete Accurate Data; Turning Data into Recommendations; Finalizing the Report and Other Deliverables. Phase 3 - Improving Performance: From Report to Improvement; Beyond the Numbers: Gathering Information from Participants; Implementation Considerations; Copying with Understanding; PART III: Managerial and Organizational Aspects of Benchmarking: Management Roles and Responsibilities; An Introduction to Legal Issues and Working with Consultants; PART IV: Case Studies: Benchmarking IT at Citigroup; The Drilling Peformance Review - The Evolution of a Benchmarking Club; Benchmarking Local Goverment Services; The Best Practice Club; Bibliography.
Electronic reproduction.
Amsterdam :
Elsevier Science & Technology,
2010.
Mode of access: World Wide Web.
System requirements: Web browser.
Title from title screen (viewed on Jan. 14, 2010).
Access may be restricted to users at subscribing institutions.
9780750689052 0750689056
154250:154410 Elsevier Science & Technology http://www.sciencedirect.com
Benchmarking (Management)
Electronic books.
HD62.15 / .S7366 2009
658.4013
The benchmarking book a how-to-guide to best practice for managers and practitioners / [electronic resource] : Tim Stapenhurst. - Amsterdam ; London : Elsevier/Butterworth-Heinemann, 2009. - xli, 454 p. : ill. ; 23 cm.
Includes bibliographical references and index.
PART I: What is Benchmarking?; Methods of Benchmarking; PART II: The Benchmarking Process; Phase 1 - Internal Preparation: Selecting a Project and Commissioning a Team; The Team Begins Work; Identifying and Selecting Benchmarking Participants; Metrics and Data; Normalization; How to Identify Benchmarking Metrics; Reviewing and Finalizing Metrics; The Importance of Operational Definitions and How to Create Them; Finalizing the Project Plan and Gaining Management Support; Inviting and Working with Participants. Phase 2 - Benchmarking Performances: Effective Acquisition of Complete Accurate Data; Turning Data into Recommendations; Finalizing the Report and Other Deliverables. Phase 3 - Improving Performance: From Report to Improvement; Beyond the Numbers: Gathering Information from Participants; Implementation Considerations; Copying with Understanding; PART III: Managerial and Organizational Aspects of Benchmarking: Management Roles and Responsibilities; An Introduction to Legal Issues and Working with Consultants; PART IV: Case Studies: Benchmarking IT at Citigroup; The Drilling Peformance Review - The Evolution of a Benchmarking Club; Benchmarking Local Goverment Services; The Best Practice Club; Bibliography.
Electronic reproduction.
Amsterdam :
Elsevier Science & Technology,
2010.
Mode of access: World Wide Web.
System requirements: Web browser.
Title from title screen (viewed on Jan. 14, 2010).
Access may be restricted to users at subscribing institutions.
9780750689052 0750689056
154250:154410 Elsevier Science & Technology http://www.sciencedirect.com
Benchmarking (Management)
Electronic books.
HD62.15 / .S7366 2009
658.4013