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The benchmarking book [electronic resource] : a how-to-guide to best practice for managers and practitioners / Tim Stapenhurst.

By: Stapenhurst, Tim.
Contributor(s): ScienceDirect (Online service).
Publisher: Amsterdam ; London : Elsevier/Butterworth-Heinemann, 2009Description: xli, 454 p. : ill. ; 23 cm.ISBN: 9780750689052; 0750689056.Subject(s): Benchmarking (Management)Genre/Form: Electronic books.Additional physical formats: No titleDDC classification: 658.4013 Online resources: An electronic book accessible through the World Wide Web; click for information
Contents:
PART I: What is Benchmarking?; Methods of Benchmarking; PART II: The Benchmarking Process; Phase 1 - Internal Preparation: Selecting a Project and Commissioning a Team; The Team Begins Work; Identifying and Selecting Benchmarking Participants; Metrics and Data; Normalization; How to Identify Benchmarking Metrics; Reviewing and Finalizing Metrics; The Importance of Operational Definitions and How to Create Them; Finalizing the Project Plan and Gaining Management Support; Inviting and Working with Participants. Phase 2 - Benchmarking Performances: Effective Acquisition of Complete Accurate Data; Turning Data into Recommendations; Finalizing the Report and Other Deliverables. Phase 3 - Improving Performance: From Report to Improvement; Beyond the Numbers: Gathering Information from Participants; Implementation Considerations; Copying with Understanding; PART III: Managerial and Organizational Aspects of Benchmarking: Management Roles and Responsibilities; An Introduction to Legal Issues and Working with Consultants; PART IV: Case Studies: Benchmarking IT at Citigroup; The Drilling Peformance Review - The Evolution of a Benchmarking Club; Benchmarking Local Goverment Services; The Best Practice Club; Bibliography.
Item type Current location Call number Status Notes Date due Barcode
Main Collection Taylor's Library - Perpetual(TU)
658.4013 (Browse shelf) e-book SHTEx,70000,03,CL,PPT

Includes bibliographical references and index.

PART I: What is Benchmarking?; Methods of Benchmarking; PART II: The Benchmarking Process; Phase 1 - Internal Preparation: Selecting a Project and Commissioning a Team; The Team Begins Work; Identifying and Selecting Benchmarking Participants; Metrics and Data; Normalization; How to Identify Benchmarking Metrics; Reviewing and Finalizing Metrics; The Importance of Operational Definitions and How to Create Them; Finalizing the Project Plan and Gaining Management Support; Inviting and Working with Participants. Phase 2 - Benchmarking Performances: Effective Acquisition of Complete Accurate Data; Turning Data into Recommendations; Finalizing the Report and Other Deliverables. Phase 3 - Improving Performance: From Report to Improvement; Beyond the Numbers: Gathering Information from Participants; Implementation Considerations; Copying with Understanding; PART III: Managerial and Organizational Aspects of Benchmarking: Management Roles and Responsibilities; An Introduction to Legal Issues and Working with Consultants; PART IV: Case Studies: Benchmarking IT at Citigroup; The Drilling Peformance Review - The Evolution of a Benchmarking Club; Benchmarking Local Goverment Services; The Best Practice Club; Bibliography.

Electronic reproduction. Amsterdam : Elsevier Science & Technology, 2010. Mode of access: World Wide Web. System requirements: Web browser. Title from title screen (viewed on Jan. 14, 2010). Access may be restricted to users at subscribing institutions.