| 000 -LEADER |
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| fixed length control field |
02959cam a2200373Ia 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls003220181 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MY-SjTCS |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200508124524.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS |
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| fixed length control field |
m d |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
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| fixed length control field |
cr cn||||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
110707s2009 ne a ob 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780750689052 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0750689056 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)500570973 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)ocn500570973 |
| 037 ## - SOURCE OF ACQUISITION |
|---|
| Stock number |
154250:154410 |
| Source of stock number/acquisition |
Elsevier Science & Technology |
| Note |
http://www.sciencedirect.com |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
201205111730 |
| Level of effort used to assign nonsubject heading access points |
shuhada |
| Level of effort used to assign subject headings |
201107071655 |
| Level of effort used to assign classification |
azura |
| -- |
201107071623 |
| -- |
azura |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
OPELS |
| Language of cataloging |
eng |
| Transcribing agency |
OPELS |
| Modifying agency |
CDX |
| 049 ## - LOCAL HOLDINGS (OCLC) |
|---|
| Holding library |
TEFA |
| 050 14 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HD62.15 |
| Item number |
.S7366 2009 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.4013 |
| Edition number |
22 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Stapenhurst, Tim. |
| 245 14 - TITLE STATEMENT |
|---|
| Title |
The benchmarking book |
| Medium |
[electronic resource] : |
| Remainder of title |
a how-to-guide to best practice for managers and practitioners / |
| Statement of responsibility, etc. |
Tim Stapenhurst. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Amsterdam ; |
| -- |
London : |
| Name of publisher, distributor, etc. |
Elsevier/Butterworth-Heinemann, |
| Date of publication, distribution, etc. |
2009. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xli, 454 p. : |
| Other physical details |
ill. ; |
| Dimensions |
23 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
PART I: What is Benchmarking?; Methods of Benchmarking; PART II: The Benchmarking Process; Phase 1 - Internal Preparation: Selecting a Project and Commissioning a Team; The Team Begins Work; Identifying and Selecting Benchmarking Participants; Metrics and Data; Normalization; How to Identify Benchmarking Metrics; Reviewing and Finalizing Metrics; The Importance of Operational Definitions and How to Create Them; Finalizing the Project Plan and Gaining Management Support; Inviting and Working with Participants. Phase 2 - Benchmarking Performances: Effective Acquisition of Complete Accurate Data; Turning Data into Recommendations; Finalizing the Report and Other Deliverables. Phase 3 - Improving Performance: From Report to Improvement; Beyond the Numbers: Gathering Information from Participants; Implementation Considerations; Copying with Understanding; PART III: Managerial and Organizational Aspects of Benchmarking: Management Roles and Responsibilities; An Introduction to Legal Issues and Working with Consultants; PART IV: Case Studies: Benchmarking IT at Citigroup; The Drilling Peformance Review - The Evolution of a Benchmarking Club; Benchmarking Local Goverment Services; The Best Practice Club; Bibliography. |
| 533 ## - REPRODUCTION NOTE |
|---|
| Type of reproduction |
Electronic reproduction. |
| Place of reproduction |
Amsterdam : |
| Agency responsible for reproduction |
Elsevier Science & Technology, |
| Date of reproduction |
2010. |
| Note about reproduction |
Mode of access: World Wide Web. |
| -- |
System requirements: Web browser. |
| -- |
Title from title screen (viewed on Jan. 14, 2010). |
| -- |
Access may be restricted to users at subscribing institutions. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Benchmarking (Management) |
| 655 #7 - INDEX TERM--GENRE/FORM |
|---|
| Genre/form data or focus term |
Electronic books. |
| Source of term |
local |
| 710 2# - ADDED ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
ScienceDirect (Online service) |
| 9 (RLIN) |
51491 |
| 776 1# - ADDITIONAL PHYSICAL FORM ENTRY |
|---|
| Qualifying information |
Original |
| International Standard Book Number |
9780750689052 |
| -- |
0750689056 |
| Record control number |
(OCoLC)246895743 |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
https://ezproxy.taylors.edu.my/login?url=http://www.sciencedirect.com/science/book/9780750689052 |
| Public note |
An electronic book accessible through the World Wide Web; click for information |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha biblionumber |
138868 |
| Koha biblioitemnumber |
138868 |
