Taylor's Library

Delivering knock your socks off service / Performance Research Associates ; artwork by John Bush, edited by Ann Thomas and Jill Applegate. - 5th ed. - New York : American Management Association, c2012. - xiii, 226 p. : ill. ; 23 cm.

Includes index. "20th anniversary edition."

9780814417553 (pbk.) 0814417558 (pbk.)


Customer services.

658.812 / DEL 2012