Delivering knock your socks off service / Performance Research Associates ; artwork by John Bush, edited by Ann Thomas and Jill Applegate.
Contributor(s): Performance Associates, Inc
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Publisher: New York : American Management Association, c2012Edition: 5th ed.Description: xiii, 226 p. : ill. ; 23 cm.ISBN: 9780814417553 (pbk.); 0814417558 (pbk.).Subject(s): Customer servicesDDC classification: 658.812
| Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU |
Floor 4, Shelf 27 , Side 1, TierNo 3, BayNo 3 |
658.812 DEL 2012 (Browse shelf) | 1 | Available | SHTEx,70002,03,GR | 5000129251 |
Includes index.
"20th anniversary edition."