Delivering knock your socks off service / (Record no. 144778)

000 -LEADER
fixed length control field 00841nam a2200241 a 4500
001 - CONTROL NUMBER
control field vtls003230634
003 - CONTROL NUMBER IDENTIFIER
control field MY-SjTCS
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20200226115210.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 120420s2012 nyua 001 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780814417553 (pbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0814417558 (pbk.)
039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description 201205231734
Level of effort used to assign nonsubject heading access points wilmina
-- 201204201126
-- stazrina
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number DEL 2012
245 00 - TITLE STATEMENT
Title Delivering knock your socks off service /
Statement of responsibility, etc. Performance Research Associates ; artwork by John Bush, edited by Ann Thomas and Jill Applegate.
250 ## - EDITION STATEMENT
Edition statement 5th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York :
Name of publisher, distributor, etc. American Management Association,
Date of publication, distribution, etc. c2012.
300 ## - PHYSICAL DESCRIPTION
Extent xiii, 226 p. :
Other physical details ill. ;
Dimensions 23 cm.
500 ## - GENERAL NOTE
General note Includes index.
500 ## - GENERAL NOTE
General note "20th anniversary edition."
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
710 2# - ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element Performance Associates, Inc.
9 (RLIN) 40095
920 ## - Programme
Programme SHT : 181313
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
Koha biblionumber 144778
Koha biblioitemnumber 144778
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Date acquired Cost, normal purchase price Total Checkouts Barcode Date last seen Date last checked out Copy number Uniform Resource Identifier Cost, replacement price Koha item type Public note
          Taylor's Library-TU Taylor's Library-TU 2012-05-02 56.10 2 5000129251 2019-12-05 2014-05-12 1 Floor 4, Shelf 27 , Side 1, TierNo 3, BayNo 3 56.10 Main Collection SHTEx,70002,03,GR