000 -LEADER |
fixed length control field |
00841nam a2200241 a 4500 |
001 - CONTROL NUMBER |
control field |
vtls003230634 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
MY-SjTCS |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20200226115210.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
120420s2012 nyua 001 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9780814417553 (pbk.) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0814417558 (pbk.) |
039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
Level of rules in bibliographic description |
201205231734 |
Level of effort used to assign nonsubject heading access points |
wilmina |
-- |
201204201126 |
-- |
stazrina |
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.812 |
Item number |
DEL 2012 |
245 00 - TITLE STATEMENT |
Title |
Delivering knock your socks off service / |
Statement of responsibility, etc. |
Performance Research Associates ; artwork by John Bush, edited by Ann Thomas and Jill Applegate. |
250 ## - EDITION STATEMENT |
Edition statement |
5th ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. |
Place of publication, distribution, etc. |
New York : |
Name of publisher, distributor, etc. |
American Management Association, |
Date of publication, distribution, etc. |
c2012. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xiii, 226 p. : |
Other physical details |
ill. ; |
Dimensions |
23 cm. |
500 ## - GENERAL NOTE |
General note |
Includes index. |
500 ## - GENERAL NOTE |
General note |
"20th anniversary edition." |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer services. |
710 2# - ADDED ENTRY--CORPORATE NAME |
Corporate name or jurisdiction name as entry element |
Performance Associates, Inc. |
9 (RLIN) |
40095 |
920 ## - Programme |
Programme |
SHT : 181313 |
999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
Koha biblionumber |
144778 |
Koha biblioitemnumber |
144778 |