Fitzsimmons, James A.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. - 8th ed. - New York : McGraw-Hill, c2014. - xviii, 524 p. : ill. (some col.) ; 28 cm.
Includes bibliographical references and index.
9780077841201 0077841204 9780078024078 (hbk.) 0078024072 (hbk.)
Service industries--Management.
658 / FIT 2014
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. - 8th ed. - New York : McGraw-Hill, c2014. - xviii, 524 p. : ill. (some col.) ; 28 cm.
Includes bibliographical references and index.
9780077841201 0077841204 9780078024078 (hbk.) 0078024072 (hbk.)
Service industries--Management.
658 / FIT 2014