Lovelock, Christopher H.
Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. - Seventh edition. Global edition. - 648 pages : illustrations ; 28 cm
Includes bibliographical references and indexes.
9780273756064 (paperback) 0273756060 (paperback)
Marketing--Management.
Professions--Marketing.
Service industries--Marketing.
Customer services--Marketing.
658.8 / LOV 2011
Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. - Seventh edition. Global edition. - 648 pages : illustrations ; 28 cm
Includes bibliographical references and indexes.
9780273756064 (paperback) 0273756060 (paperback)
Marketing--Management.
Professions--Marketing.
Service industries--Marketing.
Customer services--Marketing.
658.8 / LOV 2011